delivery & returns


You'll love Jacqueline Organic products or your money back.

We stand behind our products and want to take the risk out of trying our incredible formulations. If you don't love your Jacqueline Organic products we offer a full refund less shipping (within the first 30 days of purchase).

Customer care must be contacted within 30 days of delivery. Once a return is initiated, the return must be made within 7 working days. Those not received within this time frame may not be refunded.

Please contact to initiate a return. 

100% satisfaction guarantee. We'll always do our best to take care of you.


We provide a range of standard and express delivery options depending on your location. You'll be asked to select a delivery method and timeframe during checkout.

Standard shipping | FREE for UK orders £40+

International shipping is calculated at checkout.


In the rare occasion your order arrives damaged, please contact us immediately with your order number, a photo and a description of the damaged product. 


We are not responsible for loss parcels or delivery errors once your order has been shipped. Please ensure your delivery address is correct and up-to-date before placing your order.